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Top > Frequently Asked Questions > Orders
Frequently Asked Questions
Orders
Payment method

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We accept the following payment cards: Carte Bleue, Visa, Eurocard/Mastercard and American Express.

Transactions performed on this site are secure thanks to the payment system of the HSBC Bank: Elys Net. When you enter your bank account details, you are directly connected to the HSBC secure payment server. We never see your debit/credit card number and it is never stored on our servers. Moreover, all the information exchanged with the bank is encrypted using the SSL protocol and cannot be intercepted or modified.

A software programme, installed on the www.didier-rase.com server, establishes the communication between your computer and the payment terminal of the OBC Bank, once you have validated your order and confirmed your payment request.

You simply need a Web browser which accepts SSL connections. No other specific electronic payment software is needed. These features are available on all browsers nowadays. Your bank card number is only known to HSBC.


Credit notes

Should you return a product to our warehouse, in accordance with the procedure described on the DELIVERIES AND RETURNS page, you can ask for a refund in the form of a credit note to be used on your next order. In this case, a "Credit note/Gift Voucher" code will be sent to you by email: this code must be entered in the "Gift Voucher / Coupon" box when you pay. This code is unique and can be used only once. Make sure you keep it carefully as, if you lose it, you will not be given a new one.

Si le montant de la commande est supérieur au montant de l’avoir ou du chèque cadeau, la différence devra être réglée.
Si le montant de la commande est inférieur au montant de l’avoir ou du chèque cadeau, la différence est définitivement perdue. Les Laboratoires Didier Rase ne remboursent pas la différence.

 
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